A dissatisfied customer of the Ibadan Electricity Distribution Company (IBEDC) has raised serious concerns about the company’s alleged non-compliance with the Nigerian Electricity Regulatory Commission (NERC) orders. In a formal complaint, the customer accused IBEDC of unjustly upgrading their service band from Band C to Band B without notice, leading to higher electricity bills despite worsening power supply.

The complainant, whose service address is on the Bashorun 11 KV feeder, highlighted that supply quality has been consistently poor—often below the minimum standard for even Band E. The customer alleged that IBEDC’s actions contradict NERC Order NERC/2023/003, which mandates proper notification and adherence to service standards.

Further allegations include discrepancies in billing practices, claims of misrepresentation to NERC, and the unexplained creation of a new account number for the service address, raising suspicions of possible payment history manipulation.

The customer is demanding:
1. A reversal to Band E to reflect the quality of supply.
2. Compensation for poor service since August 2024.
3. Transparency regarding account discrepancies.
4. Written resolutions to all complaints, citing poor handling of past grievances by IBEDC staff.

This complaint adds to growing concerns about the state of electricity distribution in Nigeria, as consumers increasingly call for accountability and improved service delivery. IBEDC is yet to respond to these allegations.