…As Faleye Hosts Stakeholders’ Conference
The National Coordinator and Chief Executive Officer of SERVICOM Presidency, Mrs. Nnenna Akajemeli, has urged the Nigeria Social Insurance Trust Fund (NSITF) to intensify its focus on citizen-centered service delivery across all its offices. This call was made during an advocacy visit to NSITF Managing Director, Oluwaseun Faleye, at the Fund’s headquarters in Abuja.
Akajemeli emphasized that the effectiveness of government is measured by the quality of services delivered to citizens and the extent to which these services meet their needs. She pointed out that SERVICOM’s mission is to improve the relationship between citizens and government agencies by ensuring that processes like reimbursement and workplace injury compensation are streamlined and efficient.
During the visit, Akajemeli revealed that SERVICOM would soon embark on a Compliance Evaluation (SCE) of the NSITF to assess its adherence to service delivery standards at both the headquarters and selected branches. “The goal of the evaluation is to promote citizen-centered service, identify gaps, and recommend improvements to boost customer satisfaction and accountability,” she stated.
Similarly, NSITF Managing Director Oluwaseun Faleye hosted a SERVICOM Stakeholders’ Conference to reaffirm the Fund’s commitment to quality service delivery.
Attended by key figures including the President of the Nigeria Labour Congress (NLC), Joe Ajaero, the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli, the President of the Association of Senior Staff of Banks, Insurance and Financial Institutions (ASSBFI) Mr. Soji Oluwole who also also stood in for the President of the Trade Union Congress as well as the representative from the Nigeria Employers’ Consultative Association (NECA). The event served as a platform for discussing service standards and improvements across NSITF’s service delivery channels.
Faleye used the opportunity to highlight NSITF’s ongoing efforts to enhance its operations in line with leading best practices, particularly in the area of workers’ compensation and work place safety.
As part of the event, NSITF presented awards to organizations that have consistently complied with the Employees Compensation Scheme (ECS). Notable recipients included the Central Bank of Nigeria (CBN), Federal Island Revenue Service, Nigerian Red Cross, and construction giant Julius Berger amongst others. These awards were given in recognition of their dedication to upholding safety and health standards, a key priority for the Fund.
In her remarks, Akajemeli encouraged the NSITF to provide adequate resources for the SERVICOM Unit to implement its 2024 work plan and ensure continuous improvement in customer satisfaction. She also urged the Fund to collaborate with local governments to expand ECS coverage, ensuring that more workers, particularly those in vulnerable positions, are protected under the scheme.
The NLC President reiterated the depth of the relationship between the Labour Congress and NSITF and confirmed their commitment continuous collaboration with NSITF. He urged the Federal Government to comply with the Employees’ Compensation Act so as to expand the social safety net that is available for civil servants in case of workplace injury. He further urged NSITF to embark on massive public advocacy to highlight the benefits of compliance to all and sundry.
